Interfold Towel Paper Making Machine in Peru

Building Long-Term Trust Through Quality Service

In 2022, a Peruvian customer reached out to our company after experiencing unsatisfactory after-sales service from another Chinese supplier. The customer had previously purchased a maxi roll cutting machine from this supplier but encountered issues where no after-sales support was provided. Facing this challenge, the customer contacted our team for assistance.

Our dedicated after-sales team promptly addressed the customer's problem, ensuring the cutting machine was fully operational again. Impressed by our responsiveness and commitment to resolving the issue, the customer expressed gratitude and decided to expand their business with us. In September 2022, they purchased a hand towel production line from our company.

Our company is known for delivering high-quality machines and providing timely, reliable after-sales service. This commitment to excellence has not only met but exceeded the customer's expectations, leading to a high level of satisfaction. Over the course of three years, the customer has placed six orders with us, including toilet paper rewinding machine, toilet paper cutting machine, hand towel cutting machine, hand towel packing machine, and maxi roll heat shrinking wrapping machine, consistently choosing our products for their reliability and our support.

Customer Challenge and Our Response

The customer's initial problem was a lack of after-sales support for their existing maxi roll cutting machine. Our team stepped in to provide the necessary technical assistance, restoring the machine's operation and demonstrating a level of service that the customer had not previously received. This proactive support was the key factor in building the customer's confidence in our company.

Verified Delivery Scope and Ongoing Partnership

Following the successful resolution of the initial issue, the customer placed their first order for a hand towel production line in September 2022. This initial purchase has grown into a long-term partnership, with the customer placing a total of six orders over three years. The equipment supplied includes:

• Toilet paper rewinding machine
• Toilet paper cutting machine
• Hand towel cutting machine
• Hand towel packing machine
• Maxi roll heat shrinking wrapping machine

This repeat business underscores the customer's satisfaction with both the performance of our machines and the reliability of our after-sales support.

Key Takeaway for Buyers

This case demonstrates the importance of evaluating a supplier's after-sales service capabilities before making a purchase decision. A responsive and committed service team can significantly reduce downtime and operational risks. For buyers considering tissue converting equipment, prioritizing suppliers with a proven track record of post-sale support can lead to a more secure and productive partnership.

For more information on our hand towel machine range, please explore our Hand Towel Machine catalog. You can also review our overseas installation services to understand our commitment to global customer support.