The customer is a well-known hygiene products manufacturer in Croatia with a stable market share in Croatia and surrounding European regions. With growing demand for N fold hand towels in commercial settings, they planned to expand production capacity and upgrade their equipment. In 2023, after a global search, the customer contacted us through our official website to explore a customized N fold hand towel production line solution.
Our technical team responded promptly and engaged in detailed discussions with the customer. Their core requirement was a complete production line including an N fold hand towel folding machine, cutting machine, and packing machine. The system needed to deliver automatic continuous production, maintain stable quality, and accommodate different product specifications. The customer also paid close attention to equipment speed, energy consumption, and after-sales service.
Over the following three years, we maintained close communication with the customer. We regularly shared equipment parameters, relevant case studies, and after-sales feedback, adjusting the proposed solution as their needs evolved. We answered their questions about equipment performance, operation, and maintenance, and provided video demonstrations to support their understanding of the machinery.
In March 2026, after gaining a thorough understanding of our capabilities, the customer sent a delegation to visit our factory. We accompanied them through our workshops and exhibition halls, with a focus on demonstrating the operation of the three key machines.
Our N fold hand towel folding machine uses vacuum suction folding and PLC control. It operates at a speed of 80-100 m/min, adapts to 33-45 GSM jumbo roll paper, and is equipped with an embossing function.
The cutting machine features precise servo drive and screw shear knives, ensuring smooth and adjustable-speed cutting.
The packing machine uses full servo control with a maximum speed of 35 packs/min. It includes automatic correction and multiple printing options.
The customer carefully observed the equipment in operation, inquired about specific parameters, and requested on-site tests. The equipment performed stably and met their expectations. They were also satisfied with our quality control processes, the 1-year warranty, and our lifetime after-sales service commitment.
Following the successful factory visit, the customer decided to purchase the complete production line and signed a formal contract. The agreement clarified all details regarding customization, delivery, installation, and training.
We are currently accelerating equipment production and customization. Upon completion, our technical team will be deployed for installation and on-site training to ensure smooth operation. This cooperation validates our manufacturing strength and lays a solid foundation for expanding our presence in the European market.
For more information on our hand towel machine configurations and packing options, please review our Hand Towel Machine catalog or explore different packing solutions for N folding hand towels.