Fully Automatic Napkin Paper Machine in Romania

A Romanian Converter's Four-Stage Tissue Machine Partnership

This case follows a Romanian tissue converter from a first 1350mm glue lamination kitchen towel rewinding machine in May 2022 to a planned full automatic napkin paper production line discussed in October 2025. It shows how continuous operation, spare parts logistics, and repeat purchases shaped the cooperation.

Project Background

In May 2022, a Romanian customer began their first collaboration with us by purchasing a 1350mm glue lamination kitchen towel rewinding machine. The customer operates a high-volume production facility where the machine runs continuously around the clock. That demanding schedule inevitably increases wear and requires frequent spare parts replacement, along with occasional after-sales support.

Service Challenge and Response

Continuous operation places the after-sales relationship under constant pressure. Our team has consistently responded to reported issues within 12 hours of notification, and spare parts are dispatched via DHL on the same day as the order to keep downtime to a minimum. The customer has repeatedly acknowledged this cooperation and reliability.

Equipment Added Over Time

What This Case Shows for Similar Buyers

For converters running tissue machines around the clock, after-sales speed and spare parts availability matter as much as the initial machine specification. A first machine that performs reliably under continuous use creates the basis for repeat orders across adjacent product categories — from kitchen towel rewinding to V-fold hand towels, maxi rolls, and napkin production.

Buyers planning a similar expansion can review the high speed glue lamination toilet paper and kitchen towel making machine and the hand towel machine range to compare configurations before requesting a quotation.