This Kenyan client, new to the industry, had conducted extensive research prior to contacting us. Given our company's established presence in Kenya with numerous clients, he was already familiar with our brand.
He expressed interest in producing single-roll package toilet paper, and then packing in 10 rolls per bag. To enhance efficiency, he emphasized the need for fully automated machinery to eliminate reliance on manual labor.
We promptly responded by sharing machine operation videos and a detailed quotation. Recognizing his status as a newcomer, we also provided a comprehensive layout plan to help him visualize the factory space required for the equipment setup. Our professional approach and swift communication significantly reassured the client.
After two months of preparation, the customer remitted the deposit and requested expedited shipment to ensure delivery before the Chinese New Year holiday.